Customer Acquisition
Connecting partner brands with interested customers through professional, in-person conversations.
Careers at Synaxus
Working at Synaxus
Understand what our entry-level positions involve, where campaigns take place, how weekly compensation works, and what to expect throughout training and the interview process.
Clear Information Before You Apply
Researching a company before applying is an important part of making a career decision. You may be wondering what the position actually involves, where the work takes place, how compensation works, what training includes, or whether the role fits your goals. This page was created to answer those questions clearly before you move forward in the interview process.
What Does Synaxus Do?
Synaxus Inc. supports customer acquisition and brand-awareness campaigns through direct, face-to-face customer engagement. Our team members represent established service providers, explain available products or services, answer customer questions, and help qualified customers complete the enrollment process.
Campaigns operate in approved retail and event-based environments. The specific client, product, campaign, and location are reviewed with candidates during the interview process.
Brand Representation
Explaining client products and services accurately while delivering a positive customer experience.
Team Development
Providing practical training in communication, sales, campaign knowledge, leadership, and day-to-day operations.
What Does an Entry-Level Team Member Do?
Responsibilities vary by campaign, but entry-level team members can generally expect to participate in the following activities.
- Attend office meetings, campaign updates, and skills training
- Learn the products or services represented by the assigned campaign
- Review customer eligibility, pricing, and enrollment requirements
- Travel to an assigned retail or event campaign location
- Speak directly with customers in person
- Explain available products or services
- Answer common customer questions
- Help interested and qualified customers complete enrollments
- Maintain accurate customer and campaign documentation
- Track daily activity and performance
- Participate in coaching and performance reviews
- Develop communication, leadership, and campaign-management skills
What This Role Is—and Is Not
This is an in-person customer-acquisition position. It is not a remote, digital-marketing, social-media-management, graphic-design, or office-only role. Synaxus campaigns do not involve residential door-to-door sales or cold calling.
Where Does the Work Take Place?
Team members may begin the day at the Synaxus office for meetings, campaign preparation, skills training, and updates. They then travel to an assigned retail or event campaign location where they interact directly with customers.
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1
Office Meeting and Training
Review campaign information, goals, customer questions, and communication skills with the team.
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2
Travel to the Campaign Location
Travel to the assigned approved retail or event environment for the day's customer-acquisition activity.
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3
Customer Engagement and Review
Speak with customers, complete accurate enrollments, track results, and participate in coaching or a daily recap.
The assigned campaign, retail location, schedule, travel expectations, and transportation requirements are reviewed during the interview and onboarding process.
What Can a Typical Day Look Like?
Morning
Meet with the team at the office, review campaign updates, practice communication skills, and prepare for the day.
Campaign preparation
Confirm the assigned location, campaign materials, customer requirements, and daily objectives.
Retail or event campaign
Travel to the assigned location and speak directly with customers about the represented product or service.
Customer enrollments
Answer questions, confirm eligibility, and help interested customers complete the appropriate enrollment process.
Coaching and recap
Review the day's activity, receive feedback, and identify areas for continued development.
Exact start times, end times, breaks, retail hours, and daily schedules may vary by campaign and should be confirmed during the interview process.
How Does Compensation Work?
Applicable full-time entry-level positions include weekly base compensation along with the opportunity to earn additional structured performance-based bonuses.
40-Hour Workweek
Full-time positions are generally structured around approximately 40 hours of work per week.
$600–$700 Weekly Base
Applicable full-time entry-level positions include a weekly base-pay range of $600 to $700, depending on the position, campaign, and written employment terms.
Weekly Bonus Opportunities
Additional structured bonuses may be earned based on clearly communicated individual or team performance requirements.
Weekly Pay Schedule
Applicable base compensation and earned bonuses are paid on a weekly schedule, subject to the written terms of the position.
Candidates should review the written compensation structure before accepting an offer. The written offer should identify the applicable base compensation, schedule, employment classification, bonus requirements, and payment terms. Bonuses and advancement are performance-based and are not guaranteed.
What Does Training Include?
Synaxus provides structured, practical training for applicable entry-level positions. Training is designed to help team members understand the campaign, communicate professionally with customers, follow enrollment and compliance requirements, and perform their responsibilities confidently.
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1
Campaign and Product Knowledge
Learn the client, represented product or service, customer eligibility requirements, pricing information, and enrollment process.
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2
Customer Communication
Practice introductions, product explanations, customer questions, objection handling, and professional presentation.
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3
Compliance and Accuracy
Learn the requirements for accurate customer communication, documentation, and enrollment.
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4
Field Coaching
Work alongside experienced team members and receive direct coaching in the approved campaign environment.
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5
Leadership and Operations
Qualified team members may receive additional development in coaching, campaign planning, team support, performance tracking, and operational responsibilities.
Training participation does not guarantee promotion. Advancement depends on performance, reliability, professionalism, available responsibilities, business needs, and the requirements of the position.
What Can Career Development Look Like?
The development process is intended to help team members build practical skills over time. Titles and responsibilities vary based on the active campaign and organizational needs.
Entry-Level Team Member
Develop campaign knowledge, customer-communication skills, consistency, and accurate enrollment practices.
Campaign Specialist
Demonstrate reliable individual performance and a strong understanding of campaign standards.
Team Leadership Responsibilities
Support training, coaching, campaign preparation, and team performance where responsibilities are available.
Campaign Coordination or Operational Management
Assist with campaign planning, reporting, client standards, team development, and operational execution where applicable.
This progression is an example of how responsibilities may develop and is not a guaranteed timeline or promotion sequence. Advancement is based on demonstrated performance and available business needs.
Is This Type of Position Right for You?
This role may be a good fit if you:
- Enjoy speaking with people in person
- Are comfortable in customer-facing retail or event environments
- Are willing to learn through coaching and practice
- Can maintain professionalism throughout the workday
- Are motivated by clear and measurable performance standards
- Want to develop sales, communication, or leadership experience
- Are dependable and able to maintain a consistent schedule
- Are comfortable traveling between the office and assigned campaign locations
- Can represent a client's product or service accurately
This role may not be the right fit if you:
- Are only seeking a fully remote position
- Want a graphic-design, social-media, content-creation, or digital-advertising position
- Want an office-only or desk-based workday
- Do not want to interact directly with customers
- Are not comfortable working in retail or event environments
- Prefer a role without performance measurement
- Are unable to travel to assigned campaign locations
- Are seeking a guaranteed promotion timeline
What Is the Interview Process?
The interview process is designed to help both the candidate and Synaxus determine whether the position is an appropriate fit.
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1
Application Review
The recruiting team reviews the candidate's application and experience for an available entry-level position.
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2
Initial Interview
Candidates discuss their background, availability, career goals, and general interest in the opportunity.
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3
Detailed Position Overview
Candidates receive more information about the campaign, work environment, customer-facing responsibilities, schedule, compensation, and training process.
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4
Second Interview, When Applicable
Selected candidates may participate in a second interview covering the role in greater detail, including daily expectations, development opportunities, and employment terms.
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5
Written Offer and Onboarding
Candidates selected for a position receive applicable written information about compensation, scheduling, responsibilities, and onboarding requirements.
Candidates are encouraged to ask direct questions throughout the interview process. Do not accept a position until you understand the work environment, schedule, campaign location, compensation structure, employment classification, transportation expectations, and daily responsibilities.
Questions We Encourage Applicants to Ask
A transparent interview should give you enough information to make an informed decision. Consider asking the following questions.
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Which client campaign is this position currently supporting?
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What product or service will I represent?
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Where will I spend most of the working day?
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Will I be working inside a retail or event location?
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What are the typical working hours?
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Is the position structured around a 40-hour workweek?
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What is the applicable weekly base compensation?
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How are weekly bonuses calculated?
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What specific performance standards apply?
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What employment classification applies to the position?
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When and how is compensation paid?
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Is reliable personal transportation required?
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How far are campaign locations from the office?
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Are mileage or travel expenses reimbursed?
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What does the initial training process involve?
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How is employee performance evaluated?
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What additional responsibilities are available over time?
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What requirements must be met before receiving leadership responsibilities?
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Who should I contact if the written offer differs from what was discussed?
Frequently Asked Questions
No. Entry-level Synaxus campaign positions require in-person participation at the office, assigned retail locations, event environments, or a combination of these settings.
No. Entry-level customer-acquisition positions primarily involve direct, face-to-face communication. They are not graphic-design, content-creation, social-media-management, paid-advertising, or remote digital-marketing positions.
No. Synaxus campaigns do not involve residential door-to-door sales. Customer engagement takes place within approved retail or event-based campaign environments.
No. Entry-level Synaxus campaign positions do not involve cold calling. Customer communication takes place directly and in person at approved campaign locations.
Yes, some Synaxus campaigns operate in approved retail locations. Other campaigns may operate in event-based environments. The specific campaign and location are reviewed during the interview process.
Entry-level team members attend training, learn the assigned campaign, travel to an approved retail or event location, speak directly with customers, explain represented products or services, complete accurate enrollments, track activity, and participate in coaching.
Applicable full-time positions are generally structured around approximately 40 hours per week. Exact schedules and daily hours depend on the campaign and should be confirmed during the interview and written-offer process.
Applicable full-time entry-level positions include weekly base compensation ranging from $600 to $700. The exact amount and applicable terms are identified during the interview and written-offer process.
Applicable positions may include additional structured performance-based bonuses. Bonus requirements should be clearly explained, and earned bonuses are paid weekly according to the written compensation terms.
No. Bonuses depend on the applicable performance requirements and are not guaranteed. Candidates should review the full written compensation structure before accepting an offer.
Applicable base compensation and earned structured bonuses are paid weekly, subject to the written terms of the position.
Previous industry experience is not required for applicable entry-level positions. Synaxus provides structured training, although candidates must still meet the requirements of the specific position.
Training includes campaign knowledge, represented products or services, customer communication, enrollment accuracy, compliance requirements, field coaching, performance development, and applicable leadership or operational skills.
No. Promotion is not guaranteed. Additional responsibilities depend on performance, reliability, professionalism, demonstrated ability, available responsibilities, and business needs.
Reliable transportation may be required because team members can travel between the office and assigned campaign locations. Candidates should confirm the transportation and travel requirements during the interview process.
Travel and reimbursement terms depend on the applicable position and campaign. Candidates should request clarification during the interview and confirm the terms in writing before accepting an offer.
Professional or business-professional attire is appropriate unless the recruiting team provides different instructions.
Review the position title, responsibilities, campaign location, schedule, weekly base compensation, bonus structure, employment classification, transportation expectations, training requirements, and all written employment terms.
Our Professional Standards
Transparency
Candidates and employees should receive clear information about responsibilities, compensation, schedules, campaign environments, and expectations.
Professionalism
Team members are expected to represent clients, customers, coworkers, and Synaxus respectfully.
Accountability
Attendance, performance, customer communication, compliance, and enrollment documentation should be handled responsibly.
Development
Training, feedback, and practical experience should help team members improve communication, sales, leadership, and operational skills.
Decide Whether Synaxus Is Right for You
A successful hiring process should work for both the candidate and the company. Review the available positions, ask questions, and make sure you understand the responsibilities, compensation, schedule, and campaign environment before moving forward.
Related pages: About, Services, Hiring Process, and Careers.